Summary

  • Location: Waltham Cross, EN8 7RQ
  • Salary: £24,180 per annum
40 Hours per week including a daily 30-minute lunch break. Any 5 out of 7 days including weekends on a rota basis.  8:30am-4.30pm

Reynolds is looking for a dynamic individual to join the Customer Service team to support the growth of the business and continue to meet our high standard of customer service.

The Customer Service Advisor is required to deal with a variety of customer requests and help individuals resolve their enquiries. Dealing with enquiries in a fair, efficient, effective, sensitive, and professional manner. Ensuring that all communications are appropriate to customer needs.

Customer Service Advisor Responsibilities:

  • To answer all calls presented professionally, accurately, and consistently providing the customer with an efficient and effective service
  • To effectively identify customer needs and be able to resolve and deal with enquiries in all service areas over all available channels (phone, e-mail) appropriately & professionally and resolve customer complaints where necessary
  • To process orders for customer deliveries in the system in accordance with Reynolds’ procedures, policy and values
  • To achieve and promote quality service, improve service processes and resolve customer complaints or escalate as appropriate to ensure that you maintain customer expectations
  • Interact with all internal departments (Transport, Warehouse, Finance, Account Management) to support customers and help solve their queries.
  • To promote Reynolds’ reputation by displaying excellent service skills and the HDC
  • Process customer credits/charges in time
  • To provide customers with relevant product and service information
  • Be pro-active in consistently achieving personal KPI’s and team targets
  • Be pro-active in gaining an understanding of Reynolds products, processes & services.
  • Effectively and consistently manage order cut off times and bespoke processes for all customer types including National Accounts
  • Record and update customer database with relevant information
  • Consistently work to minimise call waiting times for customers
  • Work as necessary to provide optimum cover to customers during business hours.
  • Give support to team members and assist other departments, as and when required

Customer Service Advisor Requirements:

  • Previous experience(s) in a customer service environment or transferrable skills is essential
  • Ability to learn, absorb and retains detailed information
  • Good IT skills with a working knowledge of Microsoft Office and Internet based systems.
  • Excellent listening, questioning and feedback skills.
  • Professional manner and good verbal communication skills
  • Excellent attention to detail
  • Flexible approach and self- motivated
  • Ability to remain calm under pressure, operating with empathy, tact and diplomacy.
  • Ability to work as part of a team.
  • Always maintain a positive attitude.
  • Good organisational and time management skills.
  • Readiness to adapt their approach to overcome obstacles

Benefits:

  • Permanent Contract
  • Annual pay reviews
  • Stakeholder Pension
  • 28 days holiday increasing to 33 days after 2 years’ service
  • Health Care Cash Plan membership.
  • Further company tailored benefits achieved through service and commitment.

If you feel that you meet the Customer Service Advisor requirements, please apply now!

Apply

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