HomeOur PeopleVerne Wooden – Contact Centre Manager

“I have been with Reynolds since February 1998, and my role within the company is in our Contact Centre as Customer Operations Manager. I originally started as a call centre agent,  then progressed to the department supervisor.  Following that, I was promoted to the role I do now for the company.

My day can include anything from arranging for weird and wonderful products to be sourced to satisfy customer orders, to making sure we have the right people at the right time to give our customers the best possible customer experience with Reynolds. Our team is always striving to improve and we constantly look to raise the bar to achieve the optimum service level for all customers, this includes meeting all deadlines and ensuring accuracy of customer order placement so we can deliver in full and on time.

My work is always varied and never dull, 22 years later I still enjoy whatever the day may bring to my desk!”

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